Active visitors - See any visitors using your bots.

What are Active visitors?

Active visitors is a list of all the visitors on your site who have engaged with your bot. They can either be known or anonymous.

Why is this useful?

On the Active Visitors section, you are able to jump into their conversation at any time whether they requested live chat or not. This means you can qualify a lead and capture their email address with the bot and then take over that conversation in live chat.

How long do visitors stay as active visitors?

Each of your visitors who engage with your bots will remain in your Active Visitors inbox for 24 hours.