Live chat - Start new conversation button

Let your customer start new conversations 

In this guide we cover how you can enable a button on your sidebar that lets users start new conversations. 

  • How does it work
  • Where to control this setting
  • How we recommend using this feature for live chat

How does it work?

In your live chat settings, there is a new option for you to enable this button. Once you have enabled it you are then able to assign any bot to that button. This mean whenever a returning visitor comes back to your website, they can easily start a new conversation without having to return to an old one.

 From my your settings you can also edit the placeholder text and color of the button on our sidebar home screen.

How we recommend using it for live chat

The purpose of this button is to allow returning visitors an easy way to get in touch through live chat without having to return to old conversations. We recommend creating a dedicated bot for this button that welcomes the visitor and then directs them to leave a message in the message field.

Example message: "Hey there! Leave any messages or questions you have down below"

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