Why is Conditional Logic shown in the preview?
Conditional Logic in the preview
In your preview conversation depending on the type of conditional logic, you may be asked whether the condition is true or false. This is for conditional logic that cant be determined in the preview.
Example of how conditional logic can't be determined:
The condition is - Current URL contains '/blog' This cannot be determined until you have embedded the bot on your website and we can detect if the URL is /blog.
Will my customers ever see this?
No, Conditional logic will always work in the background and is never going to be seen by your customer.