Why is Conditional Logic shown in the preview?

Seeing your conditional logic in your conversation? In the preview of your conversation, you may be asked whether the condition is true or false. This is for conditional logic that can't be determined in the preview.

This will NEVER be seen by your visitors on a live bot or on the test mode on your preview URL.

Example of how conditional logic can't be determined:

The condition is - Current URL contains '/blog' This cannot be determined until you have embedded the bot on your website and we can detect if the URL is /blog.

W ill my customers ever see this?

No, Conditional logic will always work in the background and is never going to be seen by your customer.