Add option to start new conversation
Your visitors can now easily start new conversations from your sidebar home screen by clicking our new 'Start new conversation' button.
How does it work?
In your live chat settings, there is a new option for you to enable this button. Once you have enabled it you are then able to assign any bot to that button. You can also edit the placeholder text and color of the button on our sidebar home screen.
How we recommend using it for live chat
The purpose of this button is to allow returning visitors an easy way to get in touch through live chat without having to return to old conversations. We recommend creating a dedicated bot for this button that welcomes the visitor and then directs them to leave a message in the message field.
Then once you have this bot created you can assign it to the button in your live chat settings.