How to set your livechat availability (online / offline status)
There are two options to control your availability on Continually. You can configure the livechat app to show you as Online when you or your team members are logged into Continually or you can set a fixed working hours for livechat.
This is the default setting for your live chat availability. You can find its settings by going to the Availability section in Live chat Settings, under the status detection choose the " Check availability across signed in teammates" option.
Your online status is set per account but we check across all your team members status' before determining your team is offline.
To change your status even if you are logged in go to your live chat inbox, in the top left of your screen, shows your online/offline status. You can change this at any time by clicking on the dropdown and selecting your preferred status.
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