FAQ: How to exclude Continually from WordPress caching
Bots are not loading on your website because of an outdated embed code? This is happening when your website minifies / combines the Continually embed code and caches it on your website rather than requesting it from Continually directly.
Continually has a fast release cycle, we release new features, enhancements and fixes each Monday, when this happens the Continually embed code gets updated and to run the bots correctly you need to have the latest version served to your customers.
This issue usually exists on WordPress websites because of an aggressive caching plugin that caches the external resources, so on this article we will explain how you can exclude Continually embed code from such plugins.
Note : If the following methods does not work on your website or if your can't find the plugin you use, please check the alternate embed code that prevents caching plugins from combining the Continually embed code.
In this article
WP Rocket
Exclude Continually embed code
Go to Settings → WP Rocket → File Optimization tab, then find the Excluded JavaScript Files section, copy and paste the following link and save.
https://cdn-app.continual.ly/js/embed/continually-embed.latest.min.js
Clear cache
In case you want to clear the cache; go to Settings → WP Rocket → Dashboard tab and then click on the Clear Cache.
LiteSpeed
Exclude Continually embed code
From the LiteSpeed Cache setting go to Page Optimization → Tuning and find the JS Excludes section and paste the following link into it.
https://cdn-app.continual.ly/js/embed/continually-embed.latest.min.js
Clearing Cache
From the LiteSpeed Cache setting go to Toolbox then click on the 'Clear All - CSS/JS Cache'.
Fastest Cache
Exclude Continually embed code
Go to WP Fastest Cache settings -> Exclude, scroll down until you reach the Exclude JS option and click on Add New Rule.
Copy and paste the following text and click Save.
continually-embed.latest.min.js
Clearing Cache
Go to WP Fastest Cache settings -> Delete Cache and click on Delete Cache and Minified CSS/JS.
Swift Performance
Exclude Continually embed code
Go to Tools > Swift Performance > Optimizations and paste the following code in the Exclude Scripts field.
continually-embed.latest.min.js
Clearing Cache
Go to Tools > Swift Performance -> Dashboard and click on Clear All Cache.
Alternate embed code that escapes caching
Sometimes a caching plugin would load the embed code before processing your AppID, this causes an issue as we need to know your AppID before you make the call so we can identify your bots and which ones to load for them. This alternate method will combine the embed code into just one script tag that enforces the caching plugins to treat it as a single code with the same order.
All you need to do is to change the XXXXXX in the AppID line below with your AppID from your embed code, then replace your current embed code on your website with this one :
<script>var continuallySettings = { appID: "XXXXXX" };
const script = document.createElement("script")
script.type = "text/javascript"
script.src = "https://cdn-app.continual.ly/js/embed/continually-embed.latest.min.js"
document.head.appendChild(script)
eval(script)
</script>