Why my bot appears on pages it shouldn't supposed to appear on?
There might be different reasons for the issue. Firstly, you should check the targeting, but if the rules are correct, then you should consider different possibilities.
Continually has a built-in feature that makes a bot follow you around your website once you engage with the bot. It only follows you on the pages that are excluded by targeting. This feature was built, so you can continue using the bot while you're browsing. You can't turn it off, but we save this information about the engaged bot/user in cookies files. It means that if you test your bots and encounter this behaviour, the best way to work around it is to use new private windows for each separate test or clear your cache and cookies files between them. Let's look at a couple of examples:
Example 1
You have a Bot and a Website with Page A, Page B and Page C.
All the pages have our embed script.
Your Bot has a targeting rule to appear on Page A.
Case 1
You browse a website and go on different pages
- Page A - your Bot appears
- Page B - nothing
- Page C - nothing
Case 2
You browse a website and start a bot
- Page A - your Bot appears
- Page B - nothing
- Page C - nothing
- Page A - you start the Bot
- Page B - the started Bot appears
- Page C - the started Bot appears
Example 2
You have 2 bots (Bot 1 and Bot 2) and a Website with Page A, Page B and Page C.
All the pages have our embed script.
Bot 1 has a targeting rule to appear on Page A.
Bot 2 has a targeting rule to appear on Page B.
Case 1
You browse a website and go on different pages
- Page A - Bot 1 appears
- Page B - Bot 2 appears
- Page C - nothing
Case 2
You browse a website and start a bot
- Page A - Bot 1 appears
- Page B - Bot 2 appears
- Page C - nothing
- Page A - you start Bot 1
- Page B - Bot 2 appears
- Page C - the started Bot 1 appears