How to target audience based on their device

Looking to target mobile users only?

You can target specific customers based on which device they are viewing your website on. Whether its mobile, desktop or tablet.

How to set a targeting rule to target specific devices

To start this guide you need to first go to your bots page and find a bot you wish to add targeting to. Once you have chosen the bot you wish to edit click on the targeting section which will take you inside the bot builder.

1

Once you are on the targeting section inside the bot builder. Click on the  Device button.

2

Next select options from the dropdown to create your rule then click save.

In the example below, the rule is set to  IS NOT - Mobile. This means that any visitors on mobile will not see this bot.

What the different rules for device are

Here are some example rules for device that you can use:

Device - IS - Mobile

This will target only customers who browse your website on a mobile device.

Device - IS NOT - Mobile

This will target customers who browse your website on either their desktop or tablet and will not load your bot for customers who are browsing on their mobile.

Device - IS - Desktop

This will target customers who browse your website on their desktop and will not load your bot for customers who are browsing on mobile or tablet devices.

Device - IS NOT - Desktop

This will target customers who browse your website on either a mobile device or tablet and will not load your bot for customers who are browsing on their desktop.

Device - IS - Tablet

This will target only customers who browse your website on a tablet device.

Device - IS NOT - Tablet

This will target customers who browse your website on either their desktop or mobile and will not load your bot for customers who are browsing on their tablet.