How to display live chat on specific bots

Want to enable Live Chat on specific bots only? Now you can choose whether you want live chat to be enabled across all bots or on specific bots only.

In this article we will cover :

  • How to enable live chat for all bots
  • How to enable live chat per bot
  • How to ONLY enable live chat at a certain point in the conversation

How to enable live chat for all bots

Go to your live chat settings, then click on Turn live chat on/off and choose Show on all bots. That will enable live chat across all of your bots.

How to enable live chat per bot

  1. Make sure your live chat is switched ON
  2. Go to your live chat settings and enable the display setting: Only show on specific bots with live chat enabled.
  3. Then go to your bots page and toggle the switch to the right to enable live chat for each bot

How to ONLY enable live chat at a certain point in the conversation

If you want to hide the live chat field from your visitors till they reach a certain point in the conversation you can do that by adding a Livechat object inside your bot. 

Learn more : How to use the Live chat object

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