What are page views?

This article explains how we define and measure pageviews for billing.

What are pageviews?

A pageview is a visit to a page on your website. Each time a page loads on your site with the Continually embed code installed, we count it as a pageview.

A visitor can visit any number of pages during a browsing session, and these will be automatically tracked using the Continually embed code so long as it is installed on every page.

If a user navigates to a different page and then reloads the original page, this will count as another page view unless the page is loaded from the browser cache.

Why do you measure pageviews for billing?

We price based on pageviews because we believe it is a simple, fair way to offer pricing that corresponds to the value Continually delivers. It lets us offer more affordable pricing to customers with smaller audiences. 

By billing using pageviews, we are able to a generous free plan and to give access to our premium features to as many customers as possible.

Are page views counted even if the visitor doesn’t click the chatbot?

Yes, we count every page view when the script is included whether or not someone clicks the message.

How many pageviews will I need?

For most websites, 20,000 page views is more than enough. Check Google Analytics to see how much traffic you've been serving and contact us at  help@continual.ly if you are reaching a bigger audience.

What happens if I reach my page view limit?

When you reach your page view limit we’ll stop serving up bots the next business day. You can check your plan usage at any time from your dashboard and you’ll get an email notification to let you know if you’re approaching your plan limit.

There are no overage charges.

How many pageviews does my subscription include?

During the 14 day trial period you get full access to our feature set. You can serve up to 20,000 page views, invite your team mates and connect to the rest of your marketing stack.
Our free plan includes all our standard features. It will contain everything you need to build and serve great chat experiences to your customers, but is limited to 1 seat and 1,000 page views per month.
Our Starter plan includes all our standard features + starter integrations. It is limited to 1 seat and 5000 page views per month.
Our Professional plan includes all our standard features + professional integrations. It is limited to 2 seats and 20,000 page views per month.

Our  Enterprise plan includes all our standard feature + enterprise integrations. You can customize it as you want. Contact us at help@ continual.ly to get Enterprise plan

Where can I find my monthly pageviews?

You can see how many pageviews you’ve used in the current billing period at any time on your Billing page.

Can I add more than 20,000 pageviews without upgrading to an Enterprise plan?

Yes, you can add additional seats and page views right from our upgrade page. You can learn more from our article How do I upgrade my account?

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