Why am I not receiving Slack notifications?
In this article we will cover:
Things to check
There are some reasons as to why you might not be receiving notifications.
When you set up your Slack workspace you can select which workspace you would like to use. To check this you can go the Apps page and find the Slack integration, then click view preferences. This will show you the name of the workspace and the channel the notifications are being posted to.
When setting up your Slack workspace you have to select a Slack channel to post notifications to. To check this you can go the Apps page and find the Slack integration, then click view preferences. This will show you the name of the workspace and the channel the notifications are being posted to.
Make sure you and your teammates have access to that channel in Slack.
Check that this channel has not been deleted since connecting with Continually.
You can see your notification preferences to see what notifications you should be receiving. Make sure you have each of the notifications ticked and saved in your preferences.
What Slack notifications can you receive
We use Slack to notify you of different kinds of activity with your bot. We also use it to notify you of any new live chat messages. To find out more about live chat and how to turn live chat on click here
Here are the different kinds of notifications you can receive in Slack:
This notification is triggered when your Continually bot captures a new lead email.
This notification is triggered when a customer books an appointment through your bot.
This notification is triggered when a new customers uses your bot. The reason it is an anonymous lead and not a "new lead" is because the email has not yet been captured.
You can receive notifications for any live chat messages your customers send.
Control your slack notifications
- You can control your settings by going to the Apps page.
- Finding your connected Slack app and clicking View preferences.
- Then selecting which notifications you want to receive and saving it.