Changing the appearance of your button

Customise how your bot is displayed

You can customise how your bot displayed on your site in the appearance section of your bot. 

This article will cover:

• How to change the appearance of your button
• How we revert your format to a button once a customer interacts or dismisses your bot

How to customise your button

You can start this off by going to your bots page and finding the bot you want to edit.

1

Once you find a bot you want to edit, click on the  appearance section.

2

Then when you're in appearance you can change the format, change the color, add different text or add media.

3

Once you are happy with your button hit publish to send the changes to your website

Reverting format to button

We revert your format from a welcome message to a button when a customer interacts with your bot or dismissed the welcome message.

We found that when a bot is embedded across a site, customers find it repetitive and frustrating to keep having to dismiss the same welcome message.