Slack: How to join a live chat conversation
When someone gets sends a message through live chat, we notify you and your team in Slack. We tell you what that customer has said and any lead information we know.
You and your team will get the option to join conversation.
What happens when I join?
When someone joins a conversation for the first time, a separate channel will be created in Slack for that customer's conversation
Can I join a conversation after a separate channel has been created?
Can more than one agent join a conversation?