Slack: Add mentions to live chat messages to get notifications
Maybe you have your Slack notifications set up to only notify you for direct messages or mentions but want to get notified on new Live chat messages from Continually?
You can add
@channel mentions to each live chat message. What this means is anyone in the channel receiving the live chat messages will get mentioned and get a notification! The mentions work in the dedicated lead's channels (mentions won't appear in the main notification channel set up for all notifications from Continually).
How to turn mentions on
Go to your live chat page and at the bottom of the page tick Use @channel mentions then hit save.