How to notify agents when a user reaches a certain point in conversation
Want you and your team to be alerted and receive a notification when a visitor reaches a certain point in your bot's conversation? Try using our team notification object
Once a visitor reaches the point you specify on your chatbot conversation; a notification will be triggered.
The supported notifications are
- In-app pop-up notification
- System notification
- Slack notification
- Email notification
How to add Team Notification object
- Drag and drop the "Team notification" object anywhere in your messages section
- Click on it to edit it
- Then name the notification anything you want, you can use custom fields or lead's attributes in the notification title.
- Choose whom to notify, you can notify the entire team or certain agents only.
Note: Agents will only receive notifications if they are enabled in their settings page.
How do the notifications look like?
Email notification
Pop-up Notification
Slack notification
System notification
